DAVIDsTEA
DAVIDsTEA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DAVIDsTEA has 1.6 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend DAVIDsTEA to a friend or colleague.
- Rating Distribution
Pros: Maker of tea, Quality tea, Some excellent products.
Cons: Awful customer service interface, Cannot understand representative, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DAVIDsTEA has 1.6 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend DAVIDsTEA to a friend or colleague.
- Rating Distribution
Pros: Maker of tea, Quality tea, Some excellent products.
Cons: Awful customer service interface, Cannot understand representative, Terrible customer service.Recent recommendations regarding this business are as follows: "Be aware that if you place an order you will not be able to get in touch with the company should there be any issues", "Be accessible", "DO NOT BUY ONLINE", "Do not recommend", "Never order David's Tea".
Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Top DAVIDsTEA Reviews
"I ordered $43.00 worth of tea online, January 3rd, 3025. They are shipping to my old address and I CANNOT contact them to tell them."
Read your *** emails! Call me at 250-880-****. Send my tea to my proper address. Order #221****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oak Brook, Illinois
Was double charged due to submitting an order on a canceled credit card by accident
I absolutely love David's Tea and their products, but unfortunately, over the years, ever since Covid, their customer service department has taken a decline. I used to be able to get in touch with their customer service, and while it was difficult, I was still able to reach them.
My credit card was stolen, and I accidentally placed an order on that card, so I reordered that same order on my current card and requested a refund immediately after submitting these orders (I sent them two emails after these orders were placed).
They charged me for both orders and sent me two of the same order. I have been unable to reach them to get a refund ever since.
- Quality tea
- Terrible customer service
Preferred solution: Make a return for a full refund. I submitted an order to a working card after submitting an order to a non-working card and I was charged for both orders versus the order just not going processing when it was placed to a canceled card
User's recommendation: Be aware that if you place an order you will not be able to get in touch with the company should there be any issues
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kelowna, British Columbia
I ordered $43.00 worth of tea online, January 3rd, 3025. They are shipping to my old address and I CANNOT contact them to tell them.
Read your *** emails! Call me at 250-880-****.
Send my tea to my proper address. Order #221****.
Vancouver, British Columbia
Resolved: Order still not arrived over six weeks
Company fixed the issue and I have been provided with apology. order finally arrived
never available to speak in person. not willing to address the problem and re send order although fully paid for! ordered early November well before postal disruptionno response to resolution.
would appreciate timely response and resolution. phone number no longer in use.
customer service response lacking no product and yet been charged for products not receuvef. over six weeks since order placed.
User's recommendation: too frustrating to get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niagara Falls, Ontario
Order never received
Placed order on Nov. 25, took my money immediately and created a shipping label with FedEx.
Still waiting for a tracking number almost a month later. Contacted their customer service email 3 times with no response, started an online chat 3 times with no response.
I see people on Facebook with the same issue.
They are blaming canada post strike but every other company delivers through FedEx within a few days.
I receive daily advertising from David's Tea, total rip off. I used to love their tea, don't know if they are going bankrupt.
Pissed customer directed me to a phone number which is not in service.
User's recommendation: Never order David's Tea
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Calgary, Alberta
Very disappointing customer service. Sad as this was my favorite place to buy my teas!
Put an order in on December 29, 2024 at 10:30am - Still have not received a tracking or update on delivery and No order# but you took the money!b
User's recommendation: DO NOT BUY ONLINE
Gatineau, Quebec
Pas reçu mes deux commandes
Jai commandé le 1et le 2 décembre et je nest pas reçu ma commande que se passe til c quand même au dessus de 125$ dachats
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Markham, Ontario
I don’t think that it’s even a real number and I couldn’t get any answer or anyone to acknowledge my concerns
On November 19, I made a purchase online and I never get a confirmation number or a tracking number or any email back to confirm my purchase. I sent them many emails regarding that but nobody even acknowledging me or send me any email back. I already contacted my bank for a fraud
Roswell, Georgia
Coupon not being accepted at checkout
App took me to phone number that didn't work. Be accessible. I am unable to make order due to my coupon not being accepted
User's recommendation: Be accessible
Ottawa, Ontario
Still have not received order
Still have not received a confirmation of shipping. You were quick to put the amount on my credit card but I am still waiting for confirmation of shipment
Ottawa, Ontario
Order not delivered
Order not delivered and unable to get through to customer service for any kind of support or assistance.
User's recommendation: Do not recommend
Richmond Hill, Ontario
I’m extremely disappointed!
I have placed the order # 205**** on December 6. I have not received my order and more importantly nobody was follow up.
Money was taking - no order.
I realized that Post office was on strike. But someone shouldve followed up.
In addition there is no customer service phone number. The number on Google were invalid.
Surrey, British Columbia
Product has not arrived. Ordered November 12.
I still have not received my product and its getting very annoying. Yes I understand theres a postal strike but other products that I have ordered from other companies have sent it through FedEx.
Why have you not done the same. If this continues on for another week I want a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Status of my order
This is a long-distance charge for me. I don't want to be charged. I just want to know where my order is!
Preferred solution: Deliver product or service ordered
Beverages Expert Talks
Coffee Subscriptions Are Not New
What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.
Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.
Atlanta, Georgia
Order not delivered
Hello! I ordered a cup awhile ago and still havent seen it.
Yall took the money out.
I have proof of purchase. Please let me know what I can do
London, Ontario
I was charged three times what I owed
Made an order
Was charged three times
Received order (not realizing I was charged three times)
Received a text I will receive order again
Terrebonne, Quebec
Commande pas expédier depuis 30 novembre
Bonjour,
Oui toujours en attente de la livraison # 200**** depuis 28 novembre, j'ai eu réponse mais pas convaincante car c'est la même réponse pour tous le monde, bien déçue du service client.
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Next time be more careful and take responsibility for your error. Don’t post a complaint because the company did not meet YOUR expectations after you screwed up.
Now you have to go through the process of returning one of the orders. Repercussions for a lesson hopefully learned.