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Contact DAVIDsTEA Customer Service

DAVIDsTEA Phone Numbers and Emails

Toll-Free Number:

  • (855) 702-3006
Call customer service
Send Message

Customer Service:

  • +1 438 814 1941
    Montréal

DAVIDsTEA Emails:

Customer Service
General Info
Sponsorship
Investors/ Franchising
Jobs/ Career
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How to Contact DAVIDsTEA?

Most Popular Number:

(855) 702-3006
Total calls: 115 Issue resolved: 1 Last call: Feb 11, 2025
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PissedConsumer Reporter

Clients with general queries and concerns can contact the company agent via the toll-free helpline, 1-855-702-3006, for efficient assistance. The DavidsTea customer service phone number +1-438-814-1941 is active in contacting the company branch in Montréal for issues and complaints. Users seeking immediate assistance with urgent matters can call the DavidsTea customer service numbers 24/7 for efficient responses. If the matter remains unresolved or further consultation is recommended, visiting the DavidsTea headquarters is best.

The email address customerservice@davidstea.com is an alternative to calling the Davids Tea head office phone number for customer service. Clients seeking general information regarding the company products and services can email sponsorship@davidstea.com between business hours. To consult the agent for franchising, investors@davidstea.com is the DavidsTea customer service email. Users seeking job details and fresh career opportunities in the company can write to careers@davidstea.com. An alternative to emailing is to submit a contact form on the company website. However, since both require the customers to wait for a few hours or days to receive a response, they are comparatively less feasible than the DavidsTea contact number for urgent matters.

DavidsTea (USA) Inc.'s headquarters is at 5430 Ferrier, Mont-Royal, Quebec H4P 1M2, Canada. Clients seeking to consult the DavidsTea headquarters in person must make an appointment in the department of their concern and arrive between business hours for a better experience. In-person visitation is best for confidential matters that cannot be addressed online. Users with general queries and concerns can save time by calling or emailing the business agent instead.

The business agents are available to address client queries and concerns Monday through Friday between 9:30 AM and 7:00 PM ET. Users can also contact the customer care team on weekends between 10:00 AM and 5:00 PM ET for efficient assistance. If an issue arises outside working hours, submit a request via the DavidsTea customer service email so the company representative can respond with a solution to your concerns as soon as possible.

To contact the agent via the DavidsTea customer service chat, open the company website and click the live chat icon at the bottom right corner of the homepage. That will direct you to a bot to help resolve your general issues and concerns. Those seeking personalized assistance can also request to chat with a live agent. However, customers must note that the agent can only respond to requests between 9:30 AM and 5:00 PM ET from Monday to Friday and should be consulted during these hours. Those contacting outside working hours can send direct messages on DavidsTea's Facebook and other social media platforms for efficient assistance.

DAVIDsTEA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • DAVIDsTEA Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call DAVIDsTEA is 8557023006. 74% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday.

  • Be prepared for the call as DAVIDsTEA may ask you for the following information to identify you as a customer: phone number, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

DAVIDsTEA Website:

DAVIDsTEA Help Center:

Corporate Office Address:

DavidsTea (USA) Inc.
5430 Ferrier
Mont-Royal, Quebec H4P 1M2
Canada

Other Info (opening hours):

Customer Service Hours (ET):

Monday - Friday: 9:30AM-7:00PM

Saturday - Sunday: 10:00AM-5:00PM

More contact details

DAVIDsTEA Rating Based on 16 Reviews

Rating details

1.6
more details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Price Affordability

Rating stats

Rating trend

How Good is DAVIDsTEA's Customer Service?

Rosaleigh Lcc
Rosaleigh Lcc
Feels Disappointed | Dec 14, 2024

never available to speak in person. not willing to address the problem and re send order although fully paid for! ordered early November well before postal disruption
no response to resolution.

Read full quote
Catharine P Jym
Catharine P Jym
Feels Neutral | Dec 10, 2023

I still haven't received my order of tea yet.

Read full quote
Telecia Wui
Telecia Wui
Feels Satisfied | Oct 13, 2023

The representative on the phone was great. I have received e-mails from her. They are trying to resolve the issue.

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Amaar Kot
Amaar Kot
Feels Disappointed | Sep 27, 2023

Still have not received a confirmation of shipping. You were quick to put the amount on my credit card but I am still waiting for confirmation of shipment

Read full quote

Summary of DAVIDsTEA Customer Service Calls

155 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DAVIDsTEA?

Shipping and Delivery Question:

  • “I did not receive my whole order”
  • “Wrong address on order”
  • “They are shipping my order to the wrong address.”

Product/ Service Question:

  • “Faulty product”
  • “Damaged item”
  • “No product is in transit”

Request for Information Question:

  • “Status of my order”
  • “Just had a question.”
  • “No response from them”

Return/ Replace Question:

  • “Need to change my email”
  • “Return”
  • “Return purchase”

Payments and Charges Question:

  • “Payment”
  • Double charge request for a refund
  • “Coupon not being accepted at checkout”

Cards Question:

  • “Recently pla Ed an order but there was no place to apply my giftcards”
  • “Gift card”
  • “I have lost the email for my gift cards”

Activation/ Cancellation Question:

  • “Cancel order”

Staff Question:

  • “Customer service”
  • “Poor service”

Account Question:

  • “Can't get into my account”
  • “Rewards”

Website/ Application Question:

  • “I can get it my order but shop app delivered”

Other Question:

  • “Il manque un item dans ma commande no:2261161”
  • “Order problem/email problem”
  • “Problème avec une commande”

Compare DAVIDsTEA Customer Service To

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